We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, you should have a video recording of unboxing  item, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If find any unsusual activity we can reject your claim on immediate basis and no refund will be initiated .

To start a return, you can contact us at yourdailycare01@gmail.com. 

Refund & Cancellation Policy

At Youre Daily Care, we are committed to delivering high-quality products and ensuring complete customer satisfaction.

Cancellation

Orders can be cancelled within 2 hours of placement by emailing yourdailycare01@gmail.com with your order number. Once shipped, orders cannot be cancelled. Prepaid orders are dispatched on priority and cannot be cancelled once payment is completed. Orders placed using discount codes or promotional offers are final and not eligible for cancellation.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, email us at yourdailycare01@gmail.com within 48 hours of delivery with your order number and photographs. We will send a free replacement or issue a full refund.

Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method. Bank processing times may vary by 2-3 additional business days depending on your payment provider.

Refunds will not be issued for:

Change of mind after delivery, fully consumed products, requests beyond the policy window, or products purchased from unauthorized sellers.

Eligibility for Returns and Refunds

To qualify for a return or refund under this policy, the following conditions must be met:

1. The product must be returned within 2 days of the delivery date.
2. The item must be unused, in its original condition, and in its original packaging (including tags, labels, and any accompanying accessories).
3. Proof of purchase (order confirmation or invoice) must be provided.
4. The issue must be related to our fault, such as:
   • The product is defective or malfunctioning.
   • You received the wrong product.
   • The product was damaged during transit due to inadequate packaging on our part.

You can always contact us for any return question at yourdailycare01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Partial Payment / Advance Payment Policy

For orders placed under a partial payment or pay-on-delivery arrangement, the advance amount paid at the time of placing the order is non-refundable in cases of customer cancellation, refusal to accept delivery, or failure to collect the shipment.

This amount covers the operational costs incurred by Your Daily Care, including order processing, packaging, handling, and shipping arrangements.

However, if the order is cancelled or refunded due to a verified error, defective product, or other issue attributable to us, the case will be reviewed in accordance with our Refund Policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yourdailycare01@gmail.com.